Shipping policy

Shipping Policy

Last Updated: 30-04-2026

Thank you for shopping with NexGen Creative. This Shipping Policy explains how we process, ship, and deliver your orders.

1. Shipping Methods

At NexGen Creative, we use reliable courier partners to ensure safe and timely delivery of your orders.

Available shipping methods may include:

  • Standard Shipping
  • Express Shipping (if available at checkout)

Shipping options may vary depending on your location.

2. Order Processing Time

  • All orders are processed within [Insert Processing Time, e.g., 1–3 business days] after payment confirmation.
  • Orders are not processed or shipped on Sundays or public holidays.
  • In case of high order volume, processing may be slightly delayed.

3. Delivery Timeframes

  • Estimated delivery time is [Insert Time, e.g., 3–7 business days] after dispatch.
  • Delivery timelines may vary depending on your location and courier service availability.

Please note: Delivery times are estimates and not guaranteed.

4. Shipping Costs

  • Shipping charges are calculated at checkout based on your location and order value.
  • We may offer:
    • Free shipping on selected products or above a certain order value
    • Flat-rate shipping charges

All applicable shipping charges will be clearly displayed before payment.

5. Tracking Information

  • Once your order is shipped, you will receive a tracking ID via SMS, email, or WhatsApp.
  • You can track your order using the provided tracking link.

If you do not receive tracking details within the expected time, please contact us.

6. Delivery Issues and Delays

While we aim to deliver your order on time, delays may occur due to:

  • Courier service issues
  • Weather conditions
  • Remote location delivery
  • Public holidays or strikes

NexGen Creative is not responsible for delays caused by third-party logistics partners, but we will assist you in resolving any issues.

If your order is delayed or not delivered, please contact us for support.

7. Incorrect Address or Failed Delivery

  • Customers must provide accurate shipping details at checkout.
  • If a wrong address is provided, we are not responsible for failed delivery.
  • Re-shipping charges may apply for orders returned due to incorrect address or unavailability.

8. International Shipping

  • Currently, NexGen Creative [does / does not] offer international shipping.

If applicable:

  • Customers are responsible for any customs duties, taxes, or import charges.

9. Contact Information

For any shipping-related queries, please contact us: