Refund policy

Return and Refund Policy

Last Updated: 30-04-2026

Thank you for shopping with NexGen Creative. We want you to be satisfied with your purchase. This policy explains the conditions under which returns, refunds, and exchanges are accepted.

1. Return Eligibility

To be eligible for a return:

  • The item must be unused, unworn, and in original condition
  • The item must be returned with original packaging, tags, and accessories
  • Proof of purchase (order ID or invoice) is required
  • The return request must be raised within the specified return timeframe

We reserve the right to reject returns that do not meet these conditions.

2. Return Timeframe

  • Customers must request a return within [Insert Number of Days, e.g., 7 days] of receiving the product
  • Return requests made after this period may not be accepted

3. Refund Process

  • Once your return is received and inspected, we will notify you of approval or rejection
  • If approved, your refund will be processed to your original payment method
  • In case of Cash on Delivery (COD), refunds may be processed via bank transfer or wallet

4. Refund Timing

  • Refunds are typically processed within [Insert Time, e.g., 5–7 business days] after approval
  • It may take additional time for the amount to reflect in your account depending on your payment provider

5. Exchange Policy

  • Exchanges are available for eligible products in case of:
    • Size issues
    • Defective or damaged products
  • Exchange requests must be made within the return timeframe
  • Exchanges are subject to product availability

6. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item:

  • Please contact NexGen Creative within [Insert Time, e.g., 48 hours] of delivery
  • Share clear photos or videos of the issue for verification
  • After verification, we will offer a replacement or full refund at no extra cost

7. Non-Returnable Items

The following items are not eligible for return:

  • Used or worn products
  • Items damaged by the customer
  • Personal care or hygiene products
  • Items marked as “Non-Returnable” or “Final Sale”
  • Digital or downloadable products (if applicable)

8. Return Shipping Costs

  • Return shipping charges are [Insert: free / customer-paid / conditional]
  • If the return is due to our error (wrong or defective item), we will bear the return shipping cost
  • If the return is due to customer preference, shipping charges may be deducted from the refund

9. Cancellation Policy

  • Orders can be cancelled before they are shipped
  • Once shipped, cancellation is not possible and the return process must be followed

10. Contact Information

For return, refund, or exchange requests, please contact: